Do you offer refunds or exchanges
After the campaign concludes, you’ll have plenty of time to choose your designs through your BackerKit survey. We’ll notify you before the surveys are finalized and any add-ons are charged. Once your order is confirmed, we have a no refunds or exchanges policy. Refunds or replacements will only be provided in exceptional cases or if your pin arrives damaged. If you believe your pin was damaged during shipping, contact us with photos of the issue.
Last updated: January 11, 2025 14:14
What happens if my pins are lost or my package never arrives?
We make every attempt to get your package from our facility to your home. Packages for this campaign will come with a tracking number. Regardless of tracking numbers, sometimes packages are lost in the mail. We will notify backers with an update when the project is near completion. If you have not received your package by the completion of the shipping process, you will have an extended period of time to contact us about a missing package.
Last updated: January 11, 2025 14:28
Do you offer refunds or exchanges?
After the campaign concludes, you’ll have plenty of time to choose your designs through your BackerKit survey. We’ll notify you before the surveys are finalized and any add-ons are charged. Once your order is confirmed, we have a no refunds or exchanges policy. Refunds or replacements will only be provided in exceptional cases or if your pin arrives damaged. If you believe your pin was damaged during shipping, contact us with photos of the issue.
Last updated: February 26, 2025 18:45
Current Estimated Shipping Date: August 2025
Last Updated At: 02/26/25What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.